Order Information

  • You may fax or e-mail in your order at anytime! 
  • You may place an order by phone from 8:30AM to 4:00PM Monday to Friday!
  • All orders placed are subject to availability of merchandise.

Payment Options

We accept Cash, Certified Cheques, Money order, Cheques (with approved credit application*). We also accept VISA, Mastercard, American Express, Discovery & Interac at our offices and by request.

* To fill out a credit application, please contact our sales persons, or our office to provide you with a copy of the credit application. 

Payment Terms

  • C.O.D General Payment Terms: All payments are C.O.D (Cash on Delivery)*

*Payment term exceptions may apply with discretion of Zara Office. See below for further options that customer may be entitled to upon approval.  

  • Cash payments on delivery, may receive a 2% discount (pertaining to invoices with no item discounts)
  • Cash payments on delivery, may receive a 1% discount (pertaining to invoices with item discounts)
  • Note: Discount not applicable to dairy products. 


  • Credit Terms:  Eligible only upon approval of Credit Application** Net Term days will be determined upon approval.

**To fill out a credit application, please contact our sales persons, or our office to provide you with a copy of the credit application. 

  • Customers are required to fill out a credit application for approval by the discretion of Zara management. To be eligible, customers must make a minimum of two (2) orders per month (of which should reach the minimum order balance)*.  Credit will only be granted after the first four (4) orders made are paid C.O.D.            

*Please consult your sales person or our office for amount of minimum order that pertains to your business location.

  • New Out of Area customers are required to send a certified cheque or bank transfer payment to our account (available upon request) on the day of the order. Orders will be fulfilled upon receipt of full payment.
  • Credit limit considered according to size of monthly purchases.
  • Credit terms will be provided upon approval of credit application
  • Zara reserves the right to limit/withhold new orders until all past due accounts are clear.
  • No discounts are provided to credit payments.


Other Terms

  • Overdue Accounts: All accounts unpaid after NET TERM days (assigned to customer by Zara) from invoice date or as arranged and written under terms on the invoice, will be charged 2% interest rate per month (24% per annum)
  • Past Due Accounts: Zara reserves the right to withhold shipment for past due accounts, else, Zara reserves the right to ship on the condition that payment be done at time of delivery (C.O.D)
  • NSF Cheques: $25.00 assessment fee for returned cheques.
  • Title of goods remains under Zara until paid in full. 
  • All terms are Cash on Delivery (C.O.D.) unless agreed upon otherwise.


Claims & Returns

It is important to us that your goods are delivered to you in good condition. 

  • Upon receipt of order, please report all errors, claims & shortages with reference numbers within 2 days for dry products and 1 day for products that require refrigeration. Any visible damage or errors should be noted with the delivery person(s) at the time of delivery, and noted on the invoice by the delivery person(s).
  • Zara reserves the right to inspect all damaged/defected goods from customers prior to any replacement or refund. 
  • No returns of merchandise is accepted unless they are pre-approved by a Zara officer. A return authorization number (RMA) is required for all returns. We do not accept C.O.D. returns - Customers are not entitled to deduct cost of returned item during payments - this process must be preapproved.
  • Zara reserves the right to replace or refund damaged goods if they are reported within the specified time. 
  • There is a restocking/return charge of 10% for all goods returned in reasonable time, for reasons other than our error.
  • A 50% restocking/return charge for all dairy products applies for items returned for reasons other than our error.
  • Items returned past 90 days of the purchase date are subject to a 100% restocking/return charge with the discretion of Zara officer.


  • All prices are subject to change without further notice. 
  • Taxes where applicable are indicated on the invoice.
  • We do consider volume discounts on large orders upon approval. Contact our office for further information. 


  • All items ordered will be shipped within 5 regular business days. Shipping prices vary per order.
  • Minimum Order: To be eligible for shipping, customers must make a purchase with a minimum order. *Consult your salesperson(s) or our office to learn of the minimum order amount that pertains to you.
  • Small Orders: Orders below the minimum order amount are subject to an administration charge. Administration charges may be waived if small orders are picked-up.  Pick up should be arranged if and when possible.
  • Pick-up Orders: Please phone/fax/e-mail in your order 3 hours prior to pick-up.
  • Please consult our shipping department or sales persons for required minimum orders and questions regarding shipping procedures.

Terms & Conditions subject to change without further notice.


This Privacy Policy governs the manner in which Zara Baladi inc. collects, uses, maintains and discloses information collected from users (each, a "User") of the www.spiceofzara.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Zara Baladi inc.   Personal identification information: We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.   Non-personal identification information: We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.   Web browser cookies: Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.   How we use collected information: Zara Baladi inc. may collect and use Users personal information for the following purposes:   To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently. To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. To improve our Site: We may use feedback you provide to improve our products and services. To process payments: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. To run a promotion, contest, survey or other Site feature: To send Users information they agreed to receive about topics we think will be of interest to them. To send periodic emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.   How we protect your information: We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.   Sharing your personal information: We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.   Changes to this privacy policy: Zara Baladi inc. has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.   Your acceptance of these terms: By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.   Contacting us:  If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: Zara Baladi inc. 2394 Haines Rd. Unit 8, Mississauga, Ontario, Canada, L4Y 1YZ, 1-866-272-8662, zara@bellnet.ca